By Sheree Hoddinett
Independent Living Specialists, want to support and help you move through life while empowering you to live the best life you can. As a retailer in homecare mobility and physiotherapy equipment, along with other daily living aids, Independent Living Specialists is nestled right here in the community with a new store now operating in Morayfield.
Store manager, Krystal Pembroke is part of a team of dedicated staff who will assist you and help you find the right products to suit your needs.
“We have a small team of four at the moment,” Krystal said. “I love seeing a team grow and develop, but at the moment we’re still building on things, especially being new to the area. They’re all Occupational Therapy students, so they have that medical experience and they’re great on the floor with our customers. We also have a fully qualified OT on the team so she can come in and assist our customers as needed.”
Leading the team comes naturally to Krystal, who has an extensive retail background and a focus on providing and maintaining the best in customer service.
“I have a genuine love of helping people,” she said. “Just having that one-on-one with people. When you work in retail it’s a very high paced and fast moving environment, so you don’t get that single focus. I do genuinely care about the customer experience and we’re taking that time to get them what they want and they’re leaving happy. Being able to spend that quality time with a person and having that nice feeling when a customer leaves and you know you have helped them, it’s really satisfying.”
The range of products available includes, but is not limited to, mobility aids and accessories, physio equipment, beds, lift chairs, daily living aids and more.
“We have a lot of people who come in browsing and don’t realise what we have, until they start looking around and they are amazed by what’s available in our store,” Krystal said. “Our living aids are very popular, along with shower and toilet aids. These are often the things you don’t think about until you’re trying to do something and it’s difficult. We want people to know there is help out there you can access to make life that little bit easier.”
So being relatively new in the local area, what can we expect to see long-term from the team at Independent Living Specialists Morayfield?
“Our long term goal is to establish a really great reputation in the community and just to make sure we’re doing everything that we can to our 100% best,” Krystal said. “Of course we want to boost our business but if we’re not doing things properly and not making our customers happy, then there’s no point.
When it comes to selling products, I feel building rapport with customers as well as being genuine and honest is really important. If I think something will or won’t suit their needs, I’ll tell them. I think people appreciate the honesty. We want our customers to return. It’s not about money, it’s about giving them what they need.”
Independent Living Specialists have equipment you can buy or hire. They also have a service team based outside of the Morayfield store (Virginia). So for customers who need equipment to be serviced, the team will assist you and make the necessary arrangements with you. Independent Living Specialists is also a registered NDIS provider.
“We field a lot of phone call enquiries. Even if we’re not busy in the store, we’re on the phone helping customers,” Krystal said. “We undertake a lot of quotes which are no obligation and we help people with their NDIS process as well.
We highly recommend people to come in and try out things like scooters and walkers to ensure they match what they need them for.”
Independent Living Specialists also have stores located in Kippa Ring, Coorparoo and Robina, as well two other new stores in Ipswich and Capalaba, which have opened in the last three months along with the Morayfield store.
Independent Living Specialists is open Monday to Friday 9am-5pm and Saturday 9am-2pm. The store is located at 1B/379 Morayfield Road, Morayfield.
For further information visit ilsau.com.au or phone the Morayfield store on (07) 4426 8767.